Incidents reported on status page for Marqo https://status.marqo.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/fa93ac6f7a7cbbc979e16a6038d34c67.png https://status.marqo.ai/ en https://status.marqo.ai/ Fri, 06 Feb 2026 22:07:30 +0000 https://status.marqo.ai/#dcf52f252ea56300aa328810e9a3d12f7fee20fed97d9b0037a16b3fc214266a Marqo Cloud Data Plane recovered https://status.marqo.ai/ Fri, 06 Feb 2026 21:54:00 +0000 https://status.marqo.ai/#dcf52f252ea56300aa328810e9a3d12f7fee20fed97d9b0037a16b3fc214266a Marqo Cloud Data Plane went down https://status.marqo.ai/incident/801011 Tue, 06 Jan 2026 02:27:00 -0000 https://status.marqo.ai/incident/801011#e558ef10e68db77ffd8c1bbd8f3f4f82bd3cebd9a220d3a685832dde6aeb5762 The root cause was identified and the changes were rolled back. By 02:27 UTC Marqo ecommerce indexes were working as expected. https://status.marqo.ai/incident/801011 Tue, 06 Jan 2026 01:36:00 -0000 https://status.marqo.ai/incident/801011#057bdb3e130d6bd2028e53a3c390bbf89384483d1873bc5061e59bfbd7ce5898 A partial outage affecting some Marqo ecommerce indexes between 06 Jan 01:36 and 02:27 UTC. Requests, including search and add documents requests, that used Marqo API keys for authentication received 5xx responses during this period due to an accidental deletion of a control plane component during the cleanup of a deprecated system. Requests that instead authenticated with the x-marqo-index-id header for search and recommendation requests continued to work as expected. https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 17:39:00 -0000 https://status.marqo.ai/incident/769690#2375fdfbbfd238b1faebf2ad27cd7e9f5a5ed5c85af1758487b82b2c526ed00c Indexes have fully recovered https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 14:32:00 -0000 https://status.marqo.ai/incident/769690#c2757f141995b554ce2050bd97305566ad03d7fb6e5099215129a4b29be0cb4b Some indexes have recovered and traffic is back to normal. Other indexes are still affected. https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 11:40:00 -0000 https://status.marqo.ai/incident/769690#d98fee28308f8a47365cf42b920bf857099afb32ad46e0af3ce9df55ece1e1e5 Some customers are facing reduced availability of their data plane APIs (including search and add documents). Some customers are experiencing increased 500s for search, recommend and update documents endpoints. https://status.marqo.ai/incident/476906 Fri, 13 Dec 2024 01:14:00 -0000 https://status.marqo.ai/incident/476906#64e91c93a3c07a267ddaeff800e0f5e3c5e304b1e573b27ac13178855cba3a64 This incident was was traced to an upstream incident due to our auth provider. It has now been resolved and users can log back in. https://status.marqo.ai/incident/401827 Mon, 22 Jul 2024 09:07:00 -0000 https://status.marqo.ai/incident/401827#77e36a84150c9282c83629721a0daf9a41bf629c79572e7542737ee114e6d755 A high severity production incident occurred and has impacted some accounts https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 08:08:00 -0000 https://status.marqo.ai/incident/286888#7849e36984b73aa458296933e4341dcda0326d69ecbf0c5d3866c3bdbebe0a47 AWS Lambda is now operational as the issue has been resolved by AWS, and all Marqo services are operating normally. https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 08:08:00 -0000 https://status.marqo.ai/incident/286888#7849e36984b73aa458296933e4341dcda0326d69ecbf0c5d3866c3bdbebe0a47 AWS Lambda is now operational as the issue has been resolved by AWS, and all Marqo services are operating normally. https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 07:55:00 -0000 https://status.marqo.ai/incident/286888#0ca4fa0f5f4e341e436b80939eb82f90d695f347cf18364586d039acd945d5bf AWS Lambda is degraded. This is impacting Marqo's control plane APIs including indexes api, api keys and team members. There is no impact to dataplane APIs (e.g search and indexing). https://health.aws.amazon.com/health/home#/account/dashboard/open-issues https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 07:55:00 -0000 https://status.marqo.ai/incident/286888#0ca4fa0f5f4e341e436b80939eb82f90d695f347cf18364586d039acd945d5bf AWS Lambda is degraded. This is impacting Marqo's control plane APIs including indexes api, api keys and team members. There is no impact to dataplane APIs (e.g search and indexing). https://health.aws.amazon.com/health/home#/account/dashboard/open-issues