Incidents | Marqo Incidents reported on status page for Marqo https://status.marqo.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/fa93ac6f7a7cbbc979e16a6038d34c67.png Incidents | Marqo https://status.marqo.ai/ en Degradation of index availability https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 17:39:00 -0000 https://status.marqo.ai/incident/769690#2375fdfbbfd238b1faebf2ad27cd7e9f5a5ed5c85af1758487b82b2c526ed00c Indexes have fully recovered Degradation of index availability https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 14:32:00 -0000 https://status.marqo.ai/incident/769690#c2757f141995b554ce2050bd97305566ad03d7fb6e5099215129a4b29be0cb4b Some indexes have recovered and traffic is back to normal. Other indexes are still affected. Degradation of index availability https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 11:40:00 -0000 https://status.marqo.ai/incident/769690#d98fee28308f8a47365cf42b920bf857099afb32ad46e0af3ce9df55ece1e1e5 Some customers are facing reduced availability of their data plane APIs (including search and add documents). Some customers are experiencing increased 500s for search, recommend and update documents endpoints. Access Control recovered https://status.marqo.ai/ Sun, 16 Nov 2025 19:09:15 +0000 https://status.marqo.ai/#62d10830db1a110607cd981bb036561210c9e4e2435a2f2cc1016f2f2253a9aa Access Control recovered Indexes API recovered https://status.marqo.ai/ Sun, 16 Nov 2025 19:06:54 +0000 https://status.marqo.ai/#9183e8bc2cf4963e32ec7bb4f3108dd1f583c8ee85e5aa0dec19bb24344cb74f Indexes API recovered Marqo Cloud Data Plane recovered https://status.marqo.ai/ Sun, 16 Nov 2025 19:05:35 +0000 https://status.marqo.ai/#60e20960b124ac8d718276b9115189e9cbf7786d59c705d9b949f7836fd98407 Marqo Cloud Data Plane recovered Marqo Cloud Data Plane went down https://status.marqo.ai/ Sun, 16 Nov 2025 14:12:26 +0000 https://status.marqo.ai/#60e20960b124ac8d718276b9115189e9cbf7786d59c705d9b949f7836fd98407 Marqo Cloud Data Plane went down Access Control went down https://status.marqo.ai/ Sun, 16 Nov 2025 14:10:54 +0000 https://status.marqo.ai/#62d10830db1a110607cd981bb036561210c9e4e2435a2f2cc1016f2f2253a9aa Access Control went down Indexes API went down https://status.marqo.ai/ Sun, 16 Nov 2025 13:56:04 +0000 https://status.marqo.ai/#9183e8bc2cf4963e32ec7bb4f3108dd1f583c8ee85e5aa0dec19bb24344cb74f Indexes API went down Users facing issue signing in. https://status.marqo.ai/incident/476906 Fri, 13 Dec 2024 01:14:00 -0000 https://status.marqo.ai/incident/476906#64e91c93a3c07a267ddaeff800e0f5e3c5e304b1e573b27ac13178855cba3a64 This incident was was traced to an upstream incident due to our auth provider. It has now been resolved and users can log back in. Partial outage of Marqo Indexes https://status.marqo.ai/incident/401827 Mon, 22 Jul 2024 09:07:00 -0000 https://status.marqo.ai/incident/401827#77e36a84150c9282c83629721a0daf9a41bf629c79572e7542737ee114e6d755 A high severity production incident occurred and has impacted some accounts Marqo control plane degraded - AWS Lambda outage https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 08:08:00 -0000 https://status.marqo.ai/incident/286888#7849e36984b73aa458296933e4341dcda0326d69ecbf0c5d3866c3bdbebe0a47 AWS Lambda is now operational as the issue has been resolved by AWS, and all Marqo services are operating normally. Marqo control plane degraded - AWS Lambda outage https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 08:08:00 -0000 https://status.marqo.ai/incident/286888#7849e36984b73aa458296933e4341dcda0326d69ecbf0c5d3866c3bdbebe0a47 AWS Lambda is now operational as the issue has been resolved by AWS, and all Marqo services are operating normally. Marqo control plane degraded - AWS Lambda outage https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 07:55:00 -0000 https://status.marqo.ai/incident/286888#0ca4fa0f5f4e341e436b80939eb82f90d695f347cf18364586d039acd945d5bf AWS Lambda is degraded. This is impacting Marqo's control plane APIs including indexes api, api keys and team members. There is no impact to dataplane APIs (e.g search and indexing). https://health.aws.amazon.com/health/home#/account/dashboard/open-issues Marqo control plane degraded - AWS Lambda outage https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 07:55:00 -0000 https://status.marqo.ai/incident/286888#0ca4fa0f5f4e341e436b80939eb82f90d695f347cf18364586d039acd945d5bf AWS Lambda is degraded. This is impacting Marqo's control plane APIs including indexes api, api keys and team members. There is no impact to dataplane APIs (e.g search and indexing). https://health.aws.amazon.com/health/home#/account/dashboard/open-issues