Incidents reported on status page for Marqo https://status.marqo.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/fa93ac6f7a7cbbc979e16a6038d34c67.png https://status.marqo.ai/ en https://status.marqo.ai/ Sat, 20 Jun 2026 06:27:22 +0000 https://status.marqo.ai/#3fe2cbf40eca6fcad8843d58c97be696f39ff68fa70e90ee07628ebca0678506 Marqo Cloud Data Plane recovered https://status.marqo.ai/ Sat, 20 Jun 2026 06:27:04 +0000 https://status.marqo.ai/#872aa0e53e402695c93ab19207a124c7aa4bc5c14e6e9b63d946a64e852894ba Indexes API recovered https://status.marqo.ai/ Sat, 20 Jun 2026 06:25:10 +0000 https://status.marqo.ai/#55fe7086ce590d2467ca1fef14b60aadc420f0b8a174e9dc0b55a0ed5955d305 Access Control recovered https://status.marqo.ai/ Sat, 20 Jun 2026 06:11:57 +0000 https://status.marqo.ai/#55fe7086ce590d2467ca1fef14b60aadc420f0b8a174e9dc0b55a0ed5955d305 Access Control went down https://status.marqo.ai/ Sat, 20 Jun 2026 06:10:52 +0000 https://status.marqo.ai/#3fe2cbf40eca6fcad8843d58c97be696f39ff68fa70e90ee07628ebca0678506 Marqo Cloud Data Plane went down https://status.marqo.ai/ Sat, 20 Jun 2026 06:08:54 +0000 https://status.marqo.ai/#872aa0e53e402695c93ab19207a124c7aa4bc5c14e6e9b63d946a64e852894ba Indexes API went down https://status.marqo.ai/incident/902483 Fri, 22 May 2026 06:00:00 -0000 https://status.marqo.ai/incident/902483#86bd5db99bcb4cfa656e0f854ce74055538f0b78cf73aa53c2b05c0594e277a0 This incident stemmed from DNS degradation at an upstream provider. It has resolved and error rates, latencies returned to normal. https://status.marqo.ai/incident/902483 Fri, 22 May 2026 04:12:00 -0000 https://status.marqo.ai/incident/902483#2bd8bcdc501d82b7d2252af6a76edd1d870260fc5841c94a8b3c8605398aa794 We're seeing increased latency and error rates for indexes. Our team is investigating https://status.marqo.ai/ Thu, 21 May 2026 14:54:46 +0000 https://status.marqo.ai/#6014d2116be11156c889c5241eec19ae7d8080127825a0873f84655b3276d6a3 Marqo Cloud Data Plane recovered https://status.marqo.ai/ Thu, 21 May 2026 14:02:28 +0000 https://status.marqo.ai/#6014d2116be11156c889c5241eec19ae7d8080127825a0873f84655b3276d6a3 Marqo Cloud Data Plane went down https://status.marqo.ai/ Fri, 08 May 2026 20:05:03 +0000 https://status.marqo.ai/#6dfa0d587e707d22b780cee46e107bdd39cbfd3030442b296666b8943f5cb97d Access Control recovered https://status.marqo.ai/ Fri, 08 May 2026 20:03:02 +0000 https://status.marqo.ai/#a2f6f49d93d907746f47c805ac77ca7ed5ffdcd20bed53f8dea120a666b510d8 Indexes API recovered https://status.marqo.ai/ Fri, 08 May 2026 20:01:44 +0000 https://status.marqo.ai/#0c42404e5fdaac553b23bd1c588f536fe0373ebdbf155980e4ccda6b53826034 Marqo Cloud Data Plane recovered https://status.marqo.ai/ Fri, 08 May 2026 19:28:51 +0000 https://status.marqo.ai/#a2f6f49d93d907746f47c805ac77ca7ed5ffdcd20bed53f8dea120a666b510d8 Indexes API went down https://status.marqo.ai/ Fri, 08 May 2026 19:26:58 +0000 https://status.marqo.ai/#6dfa0d587e707d22b780cee46e107bdd39cbfd3030442b296666b8943f5cb97d Access Control went down https://status.marqo.ai/ Fri, 08 May 2026 19:26:39 +0000 https://status.marqo.ai/#0c42404e5fdaac553b23bd1c588f536fe0373ebdbf155980e4ccda6b53826034 Marqo Cloud Data Plane went down https://status.marqo.ai/incident/890547 Fri, 08 May 2026 05:08:00 -0000 https://status.marqo.ai/incident/890547#8e45ca60b28cff6511485ea63dd37bcd258e4a833d9dd235f1ad43406f7546f6 Incident resolved as cloud provider resolved server issues. https://status.marqo.ai/incident/890547 Fri, 08 May 2026 00:40:00 -0000 https://status.marqo.ai/incident/890547#5309fbc54bfc3a0f9b954f6f5ba003194ddae3820243f310f21bfadf9c123bb1 We're seeing degraded performance caused by an issue with our upstream cloud provider. Traffic is being shifted away from affected servers. We're seeing latency and error rates drop as the upstream issue recovers and as we shift traffic to healthy servers. https://status.marqo.ai/incident/890547 Thu, 07 May 2026 23:48:00 -0000 https://status.marqo.ai/incident/890547#7ec9693e7ffb211371f4f69649cd53e9d0d36bd9517ec19b96c71e14afa0b6ae Our observability systems alerted us to increased error rates for some indexes (on the order of less than 2%). Deeper investigation indicates there could be degradation of the underlying servers. https://status.marqo.ai/incident/882909 Wed, 29 Apr 2026 05:16:00 -0000 https://status.marqo.ai/incident/882909#29ac0f3f58d1c53f719ffd58861340b12a31a8e8636a1d4f0c8c625ff73610cb The issue looked like it stemmed from a deployment of a networking component. After an initial spike of error responses, this component started to self heal. We saw a reduction in 5xx response count and latencies. However, the problem wasn't fully resolved - 5xxs were still elevated and there was still a moderate elevation for latencies. The operations team identified the root cause and deployed a fix to this component. The fix returned the dataplane back to operational. https://status.marqo.ai/incident/882909 Wed, 29 Apr 2026 04:48:00 -0000 https://status.marqo.ai/incident/882909#c276bd9bdec55d0fcb20c3837556569f04513d10b458f7f62d052b2dfabea182 We are seeing a spike in 5xx responses for Marqo index API requests. Initial estimates are that less than 10% of requests are affected. https://status.marqo.ai/incident/871041 Tue, 14 Apr 2026 03:33:00 -0000 https://status.marqo.ai/incident/871041#5d992751b9c6ff7cd557b6ad1c7fce6eacda8504687e3f5c2e959a31942099ae Deployment was identified and reverted, restoring normal operation. https://status.marqo.ai/incident/871041 Tue, 14 Apr 2026 02:29:00 -0000 https://status.marqo.ai/incident/871041#abfb95c1d3006946d76b356605000b1e2973505bfe1cd384fbbf1500b5946f26 Between 02:29 and and 03:33 UTC, 2026 April 14, personalised search requests (search requests that include userId, sessionIds) returned 4xx errors. Non-personalised search requests were unaffected. Investigation revealed that a faulty deployment caused personalised search requests to be rejected. https://status.marqo.ai/incident/801011 Tue, 06 Jan 2026 02:27:00 -0000 https://status.marqo.ai/incident/801011#e558ef10e68db77ffd8c1bbd8f3f4f82bd3cebd9a220d3a685832dde6aeb5762 The root cause was identified and the changes were rolled back. By 02:27 UTC Marqo ecommerce indexes were working as expected. https://status.marqo.ai/incident/801011 Tue, 06 Jan 2026 01:36:00 -0000 https://status.marqo.ai/incident/801011#057bdb3e130d6bd2028e53a3c390bbf89384483d1873bc5061e59bfbd7ce5898 A partial outage affecting some Marqo ecommerce indexes between 06 Jan 01:36 and 02:27 UTC. Requests, including search and add documents requests, that used Marqo API keys for authentication received 5xx responses during this period due to an accidental deletion of a control plane component during the cleanup of a deprecated system. Requests that instead authenticated with the x-marqo-index-id header for search and recommendation requests continued to work as expected. https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 17:39:00 -0000 https://status.marqo.ai/incident/769690#2375fdfbbfd238b1faebf2ad27cd7e9f5a5ed5c85af1758487b82b2c526ed00c Indexes have fully recovered https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 14:32:00 -0000 https://status.marqo.ai/incident/769690#c2757f141995b554ce2050bd97305566ad03d7fb6e5099215129a4b29be0cb4b Some indexes have recovered and traffic is back to normal. Other indexes are still affected. https://status.marqo.ai/incident/769690 Tue, 18 Nov 2025 11:40:00 -0000 https://status.marqo.ai/incident/769690#d98fee28308f8a47365cf42b920bf857099afb32ad46e0af3ce9df55ece1e1e5 Some customers are facing reduced availability of their data plane APIs (including search and add documents). Some customers are experiencing increased 500s for search, recommend and update documents endpoints. https://status.marqo.ai/incident/476906 Fri, 13 Dec 2024 01:14:00 -0000 https://status.marqo.ai/incident/476906#64e91c93a3c07a267ddaeff800e0f5e3c5e304b1e573b27ac13178855cba3a64 This incident was was traced to an upstream incident due to our auth provider. It has now been resolved and users can log back in. https://status.marqo.ai/incident/401827 Mon, 22 Jul 2024 09:07:00 -0000 https://status.marqo.ai/incident/401827#77e36a84150c9282c83629721a0daf9a41bf629c79572e7542737ee114e6d755 A high severity production incident occurred and has impacted some accounts https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 08:08:00 -0000 https://status.marqo.ai/incident/286888#7849e36984b73aa458296933e4341dcda0326d69ecbf0c5d3866c3bdbebe0a47 AWS Lambda is now operational as the issue has been resolved by AWS, and all Marqo services are operating normally. https://status.marqo.ai/incident/286888 Tue, 14 Nov 2023 07:55:00 -0000 https://status.marqo.ai/incident/286888#0ca4fa0f5f4e341e436b80939eb82f90d695f347cf18364586d039acd945d5bf AWS Lambda is degraded. This is impacting Marqo's control plane APIs including indexes api, api keys and team members. There is no impact to dataplane APIs (e.g search and indexing). https://health.aws.amazon.com/health/home#/account/dashboard/open-issues